Review guidelines

• Describe a real experience you personally had with the business.
• Keep factual statements accurate and opinions honestly held.
• Review the correct business, brand or branch.
• Explain enough context for readers to understand the experience.

• False accusations or information you know is misleading.
• Threats, hate speech, harassment or discriminatory abuse.
• Private information such as personal phone numbers, home addresses, identity documents or financial details.
• Content copied from another reviewer or submitted through fake accounts.
• Advertising, spam or irrelevant promotional links.
• Reviews written in exchange for money, gifts or another undisclosed benefit.
• Content intended to blackmail, pressure or improperly punish a business.

Owners, employees, close relatives, competitors and paid agents must not pretend to be independent customers. Any relevant connection must be clearly disclosed.

We may ask for supporting information when a review is disputed. Evidence can include receipts, correspondence, booking details or other records. Do not upload sensitive documents unless requested through an approved support channel.

Review Zimbabwe may retain, edit for privacy, restrict, hide or remove content after considering the review, available evidence, these guidelines and applicable law.