Complaints and takedown

A negative review is not automatically a policy breach. Review Zimbabwe aims to protect genuine customer expression while addressing false, unlawful, abusive or privacy-invasive content.

Email support@reviewzimbabwe.com and include:

• Your full name and contact information.
• Your relationship to the business or content.
• The exact page address and review or listing concerned.
• The specific statements or information being challenged.
• A clear explanation of why the material is inaccurate, unlawful or against policy.
• Relevant supporting documents or evidence.
• The outcome you are requesting.

We may acknowledge the complaint, preserve relevant records, request more information, contact the reviewer or business, temporarily restrict content and make a moderation decision.

We will consider privacy, safety, supporting evidence, freedom of expression, the public interest, our policies and applicable law.

• No action where the content appears lawful and policy-compliant.
• Correction of objective listing information.
• Privacy editing or redaction.
• Temporary restriction while evidence is reviewed.
• Removal or permanent restriction.
• Account action where misuse or repeated breaches are found.

Where appropriate, a reviewer may be informed of the complaint and given a reasonable opportunity to provide context or evidence. We may withhold information where disclosure creates a safety, privacy or legal risk.

Clearly mark the email as urgent where content exposes sensitive personal data, creates an immediate safety risk or is subject to a court or regulatory order.

False notices, intimidation, forged documents and repeated attempts to suppress lawful criticism may result in refusal of the complaint, account restrictions or other appropriate action.